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Strategy & Targets

Heimstaden’s sustainability strategy includes environmental, social and governance measures, and guides us in our daily sustainability work, caring and creating value for people – customers, employees, and society in general.

How we contribute to society

Make a Difference

for people and communities

Take Responsibility

to support solving society’s challenges

Focus

on areas where we have the most impact

Sustainable Mindset

An integrated part of our operations is to improve our social, environmental and climate impact across the entire value chain, contributing with solutions to face many challenges in our society, like climate change, socio-economic differences, and housing shortage. We care for employees, customers, suppliers, and society, promote good health and secure living and working conditions, and safe and inclusive neighbourhoods.

As part of our strategy, Heimstaden holds a lifelong perspective on properties, value, and preserve older properties by carefully upgrading them, build new apartments to decrease housing shortages and use natural resources in a responsible manner. We address climate change through sustainable energy solutions, energy and water efficiency and biodiversity measures such as pollinating plants, green roofs, and storm water management.

Through sharing knowledge and expertise, we inspire others to contribute and make a positive difference, an enrichment for our industry and society.

Targets and Focus Areas

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Friendly Workplace

Focus Areas

  • Health Safety and job satisfaction
  • Equality and non-discrimination
  • Employee development
  • Contractor health and safety

2023 Targets Areas

  • Monthly employee surveys to measure employee satisfaction and eNPS (employee Net Promoter Score).
  • Accidents and Sick Leave
  • Gender representation in Group and Country Management Teams
  • Non-discrimination

2023 Targets

  • Target for job satisfaction, leadership, and general temperature: 8.5 (on a of scale from 1–10)
  • Target for eNPS: 65 (scale from -100 to 100). 0% work-related accidents
  • Minimum 40 percent women in Group Management teams
  • Zero tolerance for discrimination
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Customer
Care

Focus Areas

  • Friendly, healthy, and safe homes
  • Customer relationships- treatment, service, and complaint management
  • Responsible management of vulnerable customers

2023 Targets Areas

  • Customer satisfaction surveys
  • Social lease contracts

2023 Targets

  • Total Customer Service Index (CSI) should be 80% by 2023
  • 'Takes customers seriously' in the survey should be 86% by 2023
  • At least 3% of apartments should consist of social lease contracts (dedicating apartments to those who find it hard to get housing)
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Sustainable Properties

Focus Areas

  • Sustainable energy solutions
  • Energy, water & resource efficiency
  • Healthy construction material
  • Waste management
  • Biodiversity & eco systems

Target Areas

  • Emission Reduction Targets
  • Energy efficiency
  • Renewable energy generation
  • Water Efficiency
  • Ecosystem services 

Targets

  • Reduce absolute scope 1 & 2 greenhouse gas emissions with at least 46%1 by 2030 (baseline 2019) 
  • Require suppliers covering 70% scope 3 emissions to set Science Based Targets2 by 20253.
  • Reduce the amount of purchased energy by 2% per year, on average, till 20254 (like for like basis, 2019 baseline)
  • Include renewable energy generation in all newbuilds
  • At least 1% reduced water consumption per sqm year until 2030 (baseline 2018)
  • Ecosystem services shall be evaluated for all new builds and major projects. At least the same amount of ecosystem services, or more, must be recreated
  1. ln line with what is needed for limiting global warming to 1.5°C (Paris agreement, Science Based Targets Initiative - SBTi)

  2. More than 66% of total scope 3 emissions must be covered. If measuring coverage by spend, the company should provide an estimate of the emissions coverage associated. Does not have to be validated by the SBTi.

  3. Heimstaden Bostad: Scope 3 category 1 (Purchased goods and services) and 2 (Capital goods), cover 76% of total scope 3 emissions. Ten of Heimstaden Bostad’s contractors account for more than 70% of total spend volume.

  4. Degree-day corrected value

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Society and Neighbourhoods

Focus Areas

  • Contribute to creating sustainable & Inclusive communities
  • Focus on young adults & people in exclusion
  • Human rights

2023 Targets Areas

  • Number of jobs for young adults
  • Number of apprentices
  • Sponsorship approach

2023 Targets

  • On an annual basis, at least 3-4% of employees shall be trainees (focus on people in exclusion)
  • 100 young adult jobs each year as student jobs and summer jobs (group wide)
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Governance and Reporting

Focus Areas

  • ESG Strategy, policies & anti-corruption
  • Risk & opportunity management
  • Supply chain Sustainability
  • Reporting
  • Stakeholder engagement

2023 Targets Areas

  • Code of conduct for employees (signing and training)
  • Code of conduct for business partners (signing)

2023 Targets

  • 100% of employees have signed the Code of Conduct for employees and have completed training
  • 100% of contractors and suppliers have signed the Code of Conduct for business partners.


Some of our key priorities in 2021:

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Introduce and integrate our sustainable strategy in Poland

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Start building an environmental management system

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Implement the new EU Taxonomy requirements

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Perform climate risk and vulnerability assessment in our properties

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Sustainability improvement projects in over 2,000 apartments in the Czech Republic

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Further integrate sustainability reporting into our daily operations